Turn conversations into cases for a traceable, auditable, self-contained record of the path from problem to solution. Tag posts and people to organize messages and conversations by topics, campaigns, users, products, and more. Automate common processes with content-, case-, and time-based intelligent business rules to tag, annotate, and even reply (e.g., satisfaction surveys after case completion) to augment your agent workforce. Translate messages and case content across more than 100 languages, because your audience is as global as your brand.
With LiveWorld enterprise software you can:
- Maximize marketing conversations through proactive, personalized outreach
- Manage multiple Messenger accounts and conversations, all in one place
- Understand full context through images, video, emojis and other rich media
- Access each customer’s conversation history in a single thread
- Scale engagement and increase efficiency with integrated Messenger bots
Request a demo today and join some of the world’s largest brands who turn to LiveWorld to deliver incredible customer experiences.