Boost Agent Efficiencies and Maximize Team Productivity Across Digital Channels
LiveWorld allows you to maximize the capabilities of your current operations by integrating chatbots and automating routine tasks when managing customer conversations. Companies that use LiveWorld software are more responsive with customers, manage conversations with greater efficiency, more quickly deliver resolution, and have lighter workloads allowing your people to concentrate on delivering remarkable customer experiences.
- Manage all digital conversation channels in one, easy-to-manage interface
- Automatically identify, prioritize and route customer inquires for quicker responses
- Add automation to minimize an agent's responsibility in managing routine questions
- Intelligently transition from chatbot and human agents, with full conversation history
LiveWorld Software Overview Video